Refund policy

We want you to feel confident in your purchase from Barefoot & Saged. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must be:

Unused and in its original condition
In original packaging
Accompanied by proof of purchase

To start a return, please contact us at:
support@barefootandsaged.com

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Damages & Issues

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 5 days of delivery at barefootandsaged@gmail.com so we can make it right as quickly as possible.

Non-Returnable Items

Some items are not eligible for return, including:

Perishable goods (food, plants, etc.)
Personal care products (bath, body, wellness items)
Custom or made-to-order items
Hazardous materials or flammable goods
Sale items and gift cards

If you’re unsure whether your item qualifies, please reach out before purchasing.

Exchanges

We do not offer direct exchanges.

If you’d like a different item, please return your original purchase (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.

Items must be unused, in original condition, and include proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed since approval, please contact us